Your favorite true crime podcast just released a new episode, but when you click on the Spotify® app, it won't open. Later, you try to cue up your go-to playlist, but the program still won't respond. If you're a PC user, you know how frustrating it can be when one of your Windows™ 10 apps won't open on your laptop. So, what do you do?Īt Asurion, our experts help millions of customers resolve issues like this every day. When tech breaks, we fix it-from frozen laptop screens to computer viruses. Here's our step-by-step guide on how to troubleshoot an app you can't open in Windows 10, so you can get back to Serial® and Crime Junkie®.